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FAQs - Frequently
Asked Questions

Here are the most common, frequently asked questions about Skillmine Auth

A. Core Capabilities

What is Skillmine Auth?

Skillmine Auth is a comprehensive identity and access management (IAM) solution that enhances security and streamlines user access across your applications and systems.

What Protocols does Skillmine Auth Support?

Skillmine Auth supports a wide range of industry-standard protocols, including:

    • SAML 2.0
    • OAuth 2.0
    • OpenID Connect (OIDC)
    • LDAP
    • Radius
    • Kerberos

 

Can I ease my user onboarding, if I do not have an AD/LDAP and or any HRMS tool?

– Yes, Skillmine Auth simplifies user onboarding even without AD/LDAP or HRMS tools. It offers features like:

  • Self-service user registration
  • Bulk user import
  • Automated provisioning through SCIM
Does Skillmine Auth support MFA?

Supported MFA methods include:

  • Time-based One-Time Password (TOTP)
  • Email OTP
  • SMS OTP
  • Voice OTP
  • Hardware tokens
  • Push notifications
Can I segregate MFA based on application groups?

Yes, Skillmine Auth allows you to configure different MFA requirements for different application groups. This ensures that access to sensitive systems is more secure while maintaining a convenient user experience for less critical applications.

Does Skillmine Auth support Single Sign-On (SSO)?

Yes, Skillmine Auth offers robust SSO capabilities, ensuring users can easily access the required applications through a centralized SSO dashboard.

What are the benefits of Skillmine Auth's SSO?
  • Reduced logins: Users only need to authenticate once to access multiple applications.
  • Improved productivity: Eliminates the need to remember multiple passwords, thus eliminating and reducing password fatigue
  • Enhanced security: Centralized authentication reduces the risk of password breaches.
  • Administrations: Simplifying administrations for IT Admins
Does Skillmine Auth have a Web-based console?

Yes, Skillmine Auth offers a user-friendly web-based console for administrators to manage users, applications, and policies.

B. User Lifecycle & Automation

Can I ease user onboarding if I don’t have AD/LDAP or HRMS?
Yes, Skillmine Auth simplifies onboarding through:
  • Self-service registration
  • Bulk user import
  • Automated provisioning (SCIM-based)
How does User Onboarding and Deboarding work in Skillmine Auth?
  • Onboarding: Automated provisioning, self-registration, or bulk import
  • Deboarding: Instant access revocation upon employee exit
Can I automate Onboarding/Deboarding in Skillmine Auth?
Yes, onboarding and deboarding can be automated using APIs or integrations with HRMS systems.
How does Skillmine Auth offer Role Management?
Skillmine Auth supports Role-Based Access Control (RBAC), allowing you to define and assign roles with specific permissions to users or groups.
Does Skillmine Auth support Workflow-based Access Requests?
Yes, Skillmine Auth offers a workflow engine for access requests with multi-stage approval processes to ensure compliance and secure access provisioning.

C. Admin & Console Management

Does Skillmine Auth have a Web-based console
Yes, admins can manage users, apps, and security policies through a web-based admin console.
How to put my own branding on login and dashboard pages?
You can apply your organization’s branding by updating logos and background images for each application’s login and SSO dashboard page. This is an app-specific, no-code configuration available directly from the Admin Console.
How to unblock or unlock users in Skillmine Auth?
Navigate to the Users section in the Admin Console, locate the user, and click Unlock.

D. Password & Recovery

Can I manage password policies in Skillmine Auth?
Yes, Skillmine Auth allows password policy enforcement including:
  • Complexity (length, special characters)
  • Password history
  • Expiration rules
How to set up a Password Policy?
Go to Security → Password Policy Settings in the Admin Console to define complexity and expiration rules.
How will admins reset user passwords?
Admins can reset passwords from the Users section in the Admin Console.
How will end-users reset passwords?
Users can reset passwords through the self-service portal or email-based recovery.
What is Breached Password Detection
Skillmine Auth checks passwords against uploaded known public breach databases and prompts users to change compromised credentials during setting up the password.

E. System Compatibility & Availability

Which browsers does Skillmine Auth work on?
Compatible with all modern browsers: Chrome, Edge, Firefox, Safari.
Does Skillmine Auth work on Cloud or On-prem
Skillmine Auth can be deployed on-premises or in the cloud, depending on your infrastructure.
Is my information secure with Skillmine Auth?
Yes, Skillmine Auth uses data encryption, access controls, and regular audits to ensure strong security.
What happens if Skillmine Auth experiences an outage?
It includes high-availability architecture and disaster recovery mechanisms to minimize downtime.

F. MFA & Authenticator App

Does Skillmine Auth have a Companion App?
Yes, a mobile app supports MFA through push notifications and TOTP know as Skillmine Authenticator available in both IOS & Android.
How does the Authenticator App work?
It offers biometric login, one-time passwords (HOTP/TOTP), and push approvals, with features like backup and auto-lock.
How can end-users configure 2FA?
Users can configure MFA from the self-service portal by following the setup guide.
Why should I use an authenticator app?
It’s more secure than SMS, protecting against SIM-swapping attacks.
What if I lose my phone?
Use backup codes or contact your admin to reset MFA and register a new device.
What advanced MFA methods are supported?
Use backup codes or contact your admin to reset MFA and register a newSkillmine Auth supports:
  • FIDO2-based authentication
  • Face recognition
  • Pattern login
  • Backup codes
  • WhatsApp OTP
  • HOTP device
What is Windows MFA in Skillmine Auth?
Windows MFA secures desktop or RDP logins with multiple authentication factors, ensuring credential protection.
If users are not allowed to access personal devices (such as laptops, mobile phones or Outlook) in a production environment, which of the following MFA options would be suitable for user authentication?
  • Backup Code
  • Hardware Token
  • FIDO based Biometrics

G. Security & Access Control

Can I restrict access based on user location?
Yes, via Geo-Fencing, allowing login only from approved regions
Can I schedule access times for applications?
Yes, Time-Based Access allows or denies logins based on defined business hours or holidays.
Does Skillmine Auth detect suspicious IP addresses?

Yes, admins can define trusted/blocked IPs and import blacklists to prevent malicious access.

How does Anomaly Detection work?
It uses real-time and historical analytics to detect unusual logins, devices, or access times.
What is Adaptive Authentication?
Adaptive Authentication adjusts MFA requirements dynamically based on login context (location, device, time).

H. Getting Started & Support

Is there an explainer video for Skillmine Auth?
Yes, available on the Skillmine website, YouTube, or via the sales team. Skillmine Authenticator Explainer Video 2024 – YouTube
How can I get started?
Visit Skillmine’s website, explore documentation, request a demo, or contact sales for consultation. Skillmine Authenticator-website
How do I contact Skillmine Auth Support?
Through the Skillmine Support portal, email, or phone.
How to reach support for critical issues?
Use designated emergency contact numbers or the critical support email provided by Skillmine.

I. Integration & API Support

Does Skillmine Auth support API integration?
Yes, Skillmine Auth includes REST APIs for provisioning, access management, and user operations.
How to integrate with existing applications?
If the application supports any standard authentication protocols, it can be directly integrated with Skillmine Auth using one of the following methods:
  • SAML 2.0
  • OAuth 2.0
  • OpenID Connect
  • LDAP
  • Radius
  • Kerberos
  • WS-Fed
If the application does not support any of these protocols, integration can still be achieved using Skillmine Auth REST APIs for authentication
Can I integrate Skillmine Auth with HRMS/ITSM?
Yes, using pre-built connectors or APIs for automated provisioning and role mapping.
Can Skillmine Auth integrate with third-party IdPs?
Yes, it supports integration with other identity providers (e.g., Azure AD, Okta, AWS,Keyclock).

J. Auditing, Monitoring & Reporting

Does Skillmine Auth provide audit logs?
Yes, all user and admin activities are logged, including login attempts, event types (user creation, deletion), and browser IP.
Can I generate user activity reports?
Yes, reports include login history with user details
How does Skillmine Auth monitor suspicious behavior?
Behavioral analytics identify unusual login patterns and trigger alerts.
Can I track failed login attempts?
Yes, failed attempts are logged and can trigger account lockouts or admin alerts.

K. Compliance & Standards

Do you have OpenID certification?
Yes, Skillmine Auth has an OpenID Certification. Certification – OpenID
How is data secured during authentication?
All traffic is encrypted (TLS 1.2+), and sensitive data is encrypted at rest with AES.
Does Skillmine Auth support ISO certification?
Yes, Skillmine Auth adheres to industry-leading security frameworks and is regularly audited.
How does Skillmine Auth help in compliance?
Skillmine Auth helps organizations become compliant and audit-ready for regulations such as ISO 27001, DPDP Act, GDPR, HIPAA, and other data protection standards.

L. Troubleshooting & Support

How to troubleshoot login issues?

Check user credentials, MFA configuration, and logs in the Admin Console.

How to handle locked accounts?

Admins can unlock users from the console; users may also wait for the cooling period.

What if a user loses their 2FA device?

Admins can reset MFA or issue backup codes to restore access.

M. User Experience & Self-Service

Can end users update profile info?

Yes, users can update email, phone, and password in the self-service portal.

Can users manage MFA themselves?
Yes, users can add, remove, or change MFA methods from their console.
Is there a mobile app for authentication?
Yes, Skillmine Auth provides a companion mobile application available on both Android and iOS platforms.

N. Customization & Branding

Can I customize the login page?
Yes, upload logos to match corporate branding.
Can I customize email templates?
Yes, notifications like password resets or MFA alerts can be branded and personalized.

O. Infrastructure Deployment & Information

What are the deployment options available for Skillmine Auth?
Skillmine Auth offers flexible deployment options to suit various organizational needs:
  • Cloud Deployment (SaaS): Fully managed by Skillmine with automatic updates and scalability.
  • On-Premises Deployment: Hosted on your internal servers for maximum control and compliance.
  • Hybrid Deployment: Combines cloud and on-premises components for balanced flexibility and security.
What are the minimum infrastructure requirements for on-premises deployment?
For on-premises installations, the following baseline requirements are recommended:
Server Specifications:
  • CPU: Minimum 4 cores (8+ recommended for enterprise)
  • RAM: Minimum 8 GB (16 GB recommended)
  • Storage: Minimum 200 GB SSD (scalable based on log retention)
  • OS: Windows Server / Linux (RHEL, CentOS, or Ubuntu supported)
  • Database: PostgreSQL / MS SQL / MySQL/Mongo supported
  • Web Server: Nginx / Apache / IIS
  • Network: Minimum 1 Gbps network interface
What are the prerequisites for deploying Skillmine Auth in the cloud?

A supported cloud platform (AWS, Azure, or GCP)

  • Appropriate VPC setup with security groups and subnets
  • Load balancer for handling large-scale authentication traffic
  • SSL certificates for secure communication
  • Outbound internet access for updates and integrations

Skillmine Auth also supports deployment via cloud marketplaces such as AWS Marketplace and Azure Marketplace.

Does Skillmine Auth support container-based deployment (Docker or Kubernetes)?
Yes. Skillmine Auth supports modern DevOps and microservices architectures with:
  • Docker images for rapid deployment
  • Helm charts for Kubernetes clusters
  • Auto-scaling and rolling updates support
This enables organizations to integrate Skillmine Auth seamlessly with CI/CD pipelines and modern infrastructure setups.
How is high availability (HA) achieved in Skillmine Auth?
Skillmine Auth supports HA configurations to ensure uptime and fault tolerance:
  • Load balancing across multiple application nodes
  • Database replication for failover protection
  • Disaster Recovery (DR) with automated backups and regional redundancy
What backup and disaster recovery mechanisms does Skillmine Auth provide?
Skillmine Auth provides:
  • Automated daily backups (configurable frequency)
  • Encrypted backup storage (local or cloud)
  • Point-in-time restore capability
  • Cross-region replication in cloud environments
  • Optional disaster recovery sites for mission-critical applications

P. Skillmine Windows MFA

What is the Skillmine Windows MFA Agent?
The Skillmine Windows MFA Agent is a lightweight software component installed on Windows desktops or servers. It enables multi-factor authentication (MFA) for Windows logins, including local, RDP, ensuring only verified users can access critical systems.
How does the Skillmine Windows MFA Agent work?
When a user attempts to log in, the agent intercepts the login request and communicates securely with the Skillmine Auth server to verify the user’s credentials and MFA factors (e.g., Email, push notification, TOTP, Pattern, SMS). Access is granted only after successful verification through the configured authentication methods.
What authentication methods are supported by the Windows MFA Agent?
The agent supports multiple MFA methods, including:
  • Push notifications (via Skillmine Auth mobile app)
  • Time-based One-Time Passwords (TOTP)
  • Backup codes
  • HTOP
  • EMAIL
  • SMS
  • WhatsApp OTP
  • Pattern
Where can the Windows MFA Agent be deployed?
The agent can be deployed on:
  • Windows Desktops and Laptops (Windows 8 &10/11)
  • Windows Servers (2016, 2019, 2022)
  • Remote Desktop and Terminal Servers
How to install the Skillmine Windows MFA Agent?
Installation involves the following steps:
  • Download the agent installer from the Skillmine Admin Console or Support Portal.
  • During setup, provide the API key.
  • Complete the installation and restart the machine.
Once installed, MFA prompts appear automatically during Windows logins.
What backup and disaster recovery mechanisms does Skillmine Auth provide?

Skillmine Auth provides:

  • Automated daily backups (configurable frequency)
  • Encrypted backup storage (local or cloud)
  • Point-in-time restore capability
  • Cross-region replication in cloud environments
  • Optional disaster recovery sites for mission-critical applications

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