FAQs - Frequently
Asked Questions

Here are the most common, frequently asked questions about Skillmine Auth
What is Skillmine Auth?

Skillmine Auth is a comprehensive identity and access management (IAM) solution that enhances security and streamlines user access across your applications and systems.

What Protocols does Skillmine Auth Support?
Skillmine Auth supports a wide range of industry-standard protocols, including:
  • SAML 2.0
  • OAuth 2.0
  • OpenID Connect (OIDC)
  • LDAP
  • Radius
  • Kerberos
Can I ease my user onboarding, if I do not have an AD/LDAP and or any HRMS tool?
– Yes, Skillmine Auth simplifies user onboarding even without AD/LDAP or HRMS tools. It offers features like:
  • Self-service user registration
  • Bulk user import
  • Automated provisioning through SCIM
Does Skillmine Auth support MFA?
Supported MFA methods include:
  • Time-based One-Time Password (TOTP)
  • Email OTP
  • SMS OTP
  • Voice OTP
  • Hardware tokens
  • Push notifications
Can I segregate MFA based on application groups?
Yes, Skillmine Auth allows you to configure different MFA requirements for different application groups. This ensures that access to sensitive systems is more secure while maintaining a convenient user experience for less critical applications.
Does Skillmine Auth support Single Sign-On (SSO)?
Yes, Skillmine Auth offers robust SSO capabilities, ensuring users can easily access the required applications through a centralized SSO dashboard.
What are the benefits of Skillmine Auth's SSO?
  • Reduced logins: Users only need to authenticate once to access multiple applications.
  • Improved productivity: Eliminates the need to remember multiple passwords, thus eliminating and reducing password fatigue
  • Enhanced security: Centralized authentication reduces the risk of password breaches.
  • Administrations: Simplifying administrations for IT Admins
Does Skillmine Auth have a Web-based console?
Yes, Skillmine Auth offers a user-friendly web-based console for administrators to manage users, applications, and policies.
Does Skillmine Auth work on Cloud or On-prem?
Skillmine Auth can be deployed both on-premises or in the cloud, providing flexibility to suit your specific needs and infrastructure.
How does Skillmine Auth offer Role Management?
Skillmine Auth enables granular role-based access control (RBAC). You can define roles with specific permissions and assign them to users or groups, ensuring that only authorized individuals can access specific resources.
How does the Skillmine Mobile Application Work?
The Skillmine Auth mobile application allows users to:
  • Authenticate using MFA methods (push notifications or TOTP)
  • Manage their account settings (update passwords, enrol in MFA)
  • Access emergency contacts (in case of account lockout)
How does User Onboarding and Deboarding work in Skillmine Auth?
  • Onboarding: The process is streamlined with automated provisioning, self-service registration, and bulk user imports, making it quick and efficient.
  • Deboarding: When an employee leaves, Skillmine Auth ensures their access to all applications and systems is promptly revoked to maintain security.
Can I automate Onboarding and or Deboarding in Skillmine Auth?
Yes, both onboarding and deboarding processes can be automated using APIs and integrations with HRMS systems.
Can I manage password policies with Skillmine Auth?
– Yes, Skillmine Auth allows you to enforce strong password policies, including:
  • Password complexity requirements (e.g., length, character types)
  • Password expiration rules
Does Skillmine Auth have a Companion App available?
Yes, Skillmine Auth offers a companion app for mobile devices, enabling users to authenticate using MFA methods such as push notifications or TOTP.
How to set up a Password Policy in Skillmine Auth?
In the Skillmine Auth Admin Console,
  • Navigate to the Security or Password Policy settings.
  • Define rules for password length, complexity, history, and expiration.
How will admins reset user passwords in Skillmine Auth?
In the Skillmine Auth Admin Console,
  • Navigate to the Users section.
  • Locate the user and click on the Reset Password option.
How to put my own branding on the login and dashboard pages in Skillmine Auth?
Customize the login and dashboard pages with your company logo and branding elements within the Skillmine Auth Admin Console.
How to unblock or unlock locked users in Skillmine Auth?
In the Skillmine Auth Admin Console,
  • Navigate to the Users section.
  • Locate the locked user and click on the Unlock option.
Which browsers does Skillmine Auth work on?
Skillmine Auth supports a wide range of modern web browsers, including Chrome, Firefox, Safari, and Edge.
What happens if the Skillmine Auth as a solution itself experiences an outage?
As on organization, customer once integrate their applications with Skillmine Auth; Auth can further be deployed in a high availability and disaster recovery situations, and for the same the organizations must have a Business Continuity Plan (i.e., BCP) and Skillmine Team can further assist in structuring such deployment, this ensures and provide measures to minimize the downtime.
Why do I need to set up a secondary email in Skillmine Auth?
A secondary email address provides an additional recovery method for your account in case you lose access to your primary email.
Is my information secure with Skillmine Auth?
Yes, Skillmine Auth prioritizes security by implementing advanced encryption, secure authentication protocols, access controls, and regular security audits to ensure that your information is always protected.
How will end-users reset their password in Skillmine Auth?
End-users can typically reset their passwords through the Skillmine Auth self-service portal or by following the instructions provided by their organization.
How can end users configure 2FA via self-service console in Skillmine Auth?
End-users can enable and configure 2FA through the Skillmine Auth self-service portal by following the step-by-step on-screen instructions provided.
Why should I use an authenticator app with Skillmine Auth?
Authenticator apps provide a more secure and convenient method of 2FA compared to SMS-based methods, which are vulnerable to SIM swapping attacks.
Can I use one authenticator app for multiple accounts, including Skillmine Auth?
Yes, most authenticator apps (like Google Authenticator and Authy) can be used to manage multiple accounts, including your Skillmine Auth account.
How does an authenticator app work with Skillmine Auth?
Authenticator apps generate time-based one-time passwords (TOTPs) that change every 30 seconds, providing strong two-factor authentication for your Skillmine Auth logins.
What if I lose my phone or device with the authenticator app?
If you lose your device, you may need to use a backup recovery method (like a backup code) or contact your Skillmine Auth administrator for assistance.
Is there a Skillmine Auth Explainer video available?
Yes, you can likely find an explainer video on the Skillmine website, YouTube or by contacting our sales team.
How can I get started with Skillmine Auth?
  • Visit the Skillmine website and explore their documentation and resources.
  • Request a demo or POC to experience Skillmine Auth firsthand.
  • Contact the Skillmine sales team for a personalized consultation.
How do I get in touch with Skillmine Auth support?
Visit the Skillmine Support website or contact their support team directly via phone or email.
How do I contact Skillmine Auth Support for any Critical or Urgent Issues?
Contact Skillmine Support immediately via their designated emergency channels. Skillmine Support is available via Ticket Portal, Email Support, and or On-call Support.

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